FAQ's
1. General Questions
Q: Where is your business located? A: We are located at 5728 Broadway Ave, Cleveland, OH 44127, United States.
Q: How can I contact your customer support? A: You can contact us via email at info@mattressandfurniture.store or call us at +1 (216) 883-8300. We are here to help you.
Q: Do you have a physical store? A: Currently, we operate primarily as an online boutique. You can browse and purchase all our products directly through our website at https://www.mattressandfurniture.store/.
2. Orders & Payments
Q: What payment methods do you accept? A: We accept Visa, Mastercard, American Express, PayPal, and Cash on Delivery.
Q: Is it safe to use my credit card on your website? A: Yes, absolutely. We use SSL (Secure Socket Layer) encryption and PCI-compliant payment gateways to ensure your payment information is protected. We do not store your financial information on our servers.
Q: How will I know if my order is confirmed? A: After completing your purchase, you will receive an order confirmation email containing your order details. If you don't receive it, please check your spam folder or contact our support team.
3. Shipping & Delivery
Q: Do you offer international shipping? A: No, currently we only ship within the United States.
Q: How long will it take to receive my order? A: Our total delivery time is typically 3 to 7 business days (0–2 days for processing and 3–5 days for transit).
Q: Is shipping free? A: Yes, we proudly offer Free Shipping on all orders.
Q: How can I track my order? A: Once your order has shipped, we will send you an email with a tracking number so you can monitor your package’s journey.
4. Returns & Refunds
Q: What is your return policy? A: We accept returns within 30 days of the delivery date, provided the item is unused and in its original packaging. Please check our full Refund & Return Policy page for more details.
Q: Is there a restocking fee? A: No, there is no restocking fee. Returns are free for items that meet our return criteria.
Q: What should I do if my order arrives damaged? A: Please take clear photos of the damaged item and the packaging, then contact our customer service team within 7 days of delivery. We will assist you with a replacement or refund.